careers

Galileo Processing is looking for a talented and ambitious programmer to write code for database access and modification according to business logic.

This is a permanent full-time position with a growing company, salary is DOE.

Duties and Responsibilities:

Qualifications:

Thorough knowledge of general computer science, C programming, RDBMS and SQL familiarity, *nix experience, including the VI editor and shell scripting (ksh) desired.

To apply for this position:
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Galileo Processing is seeking a Business Intelligence Developer.

Galileo Processing is a technology, marketing and customer service leader in electronic transation processing and is seeking a developer as an integral part of the Business Intelligence Team.

Duties and Responsibilities:

• Working in Oracle Data Warehouse environment
  
• Creating and maintaining ETL scripts using PL/SQL and/or OWB (Oracle Warehouse Builder)
  
• Creating, automating and maintaining ETL jobs
  
• Data modeling using Cognos Framework Manager
  
• Interacting with users and collecting user requirements
  
• Generating reports and performing analysis using Cognos 8.0 (experience with Report Studio, Analysis Studio and Event Studio)
  
• Creating balance scorecards using Cognos Metric Studio
  

Qualifications:

• 2-5 years of experience in a major database environment (Oracle preferred)
  
• Knowledge of BI and data warehousing concepts
  
• 2-5 years of experience with a BI tool (Cognos desired)
  
• Proficiency with dashboards, reporting, data models, security / access controls, integration, scalability / tuning, quality assurance, and configuration management
  
• Experience building queries and reports against relational and dimensional data and apply templates, styles, filters, and calculations
  
• Cognos 8 BI server administration or equivalent experience is a plus
  
• Proven ability to analyze, gather and document business requirement
  
• Optimizing and tuning databases (desired)
  
• BS in CS required – Masters Degree in CS preferred
  
• Excellent communication and collaboration skills
  

To apply for this position:
Click here to fill out an application online

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This position will develop, enhance, and maintain existing web applications.

Galileo Processing, the leader in prepaid credit card processing, seeks a PHP Web Programmer.
Web applications include customer service tools, card holder sites, enrollment sites, reporting tools, and web services.

Duties and Responsibilities:

The candidate will code, test, and debug websites and web-based applications using PHP, Oracle, and Informix. The position will also develop, enhance, and maintain existing web applications.

Qualifications:

• Programming experience to code and unit test Object Oriented PHP.
  
• strong SQL skills.
  
• Extensive experience with one or more of the major database platforms.
  
• Experience in consuming and programming web services.
  
• Excellent analyical, technical aptitude, and problem solving skills.
  
• Exceptional attitude and superior work ethic.
  
• Strong communication (verbal and written), time management skills, fast learner, self-motivated, and comfortable taking initiative and handling multiple projects simultaneously.
  
• Team oriented with good interpersonal skills and the ability to collaborate effectively with coworkers and product management team.
  
• Committed to a quality end product.
  

To apply for this position:
Click here to fill out an application online

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Galileo seeks a strong candidate and Project Manager for our technology group.

The Project Manager - IT will lead and support key projects for the IT function.

Duties and Responsibilities:

• Lead and support key IT project initiatives using project management processes and methodology. Implements improvements to current project management methodology.
  
• Measures and monitors project progress to identify variances from plan, making any needed corrections.
  
• Keep project stakeholders and key leadership aware of project status. Identifies and prioritizes issues for management visibility.
  
• Coordinate activities and collaborate with all stakeholders across departments. Facilitates meetings to discuss issues, implement strategies and solicit alternative points of view. Facilitates problem-solving and decision-making through influence.
  
• Meets internally with key internal contacts and externally with customers and suppliers as needed to identify options for management evaluation.
  

Qualifications:

• Expert understanding of infrastructure and software development lifecycle.
  
• Experience managing the development and deployment of Web Applications preferred.
  
• Ability to assess the impact of new requirements on an existing set of complex problems.
  
• Demonstrated track record of successfully delivering large complex infrastructure and software development projects, including scope, schedule, resources, quality, cost and change.
  
• Education and or experience equivalent to a Bachelors degree in Computer Science / MIS / Business.
  
• Experience developing software applications preferred.
  
• Demonstrated ability to work in a rapid application development environment.
  
• Proven ability to work effectively with cross-functional groups and lead / participate in problems solving process.
  
• Demonstrated strong interpersonal, project management and leadership skills.
  
• 4+ years experience in project management.
  
• Demonstrated success in leading and executing large complex projects.
  
• Strong communication skills with the ability to communicate at all levels of the organization.
  
• Proficient in project management practices and processes. Possession of the Project Management Professional (PMP) certification is strongly preferred or equivalent.
  
• Competencies in problem solving, building effective teams, and conflict-management.
  
• Capable of developing and analyzing business cases to ensure a value-added solution.
  
• Proven ability to identify issues, risks and mitigations.
  
• Strong documentation skills.
  

To apply for this position:
Click here to fill out an application online

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Galileo Processsing is seeking a Quality Assurance professional to join its QA team.

As a successful candidate, you understand manual testing and have the background to build on our existing automation efforts. You will be a vital member of a development / QA team dedicated to extending Galileo's leadership in this evolving industry.

Duties and Responsibilities:

• Creating and executing test plans for web based products, web services, and Linux-based applications
  
• Expanding upon our automated / manual test infrastructure
  
• Maintaining and administering Linux test environments
  

Qualifications:

• Excellent analytical, technical, and problem-solving skills
  
• Strong QA skills: test planning, bug isolation, troubleshooting, and reporting
  
• Strong SQL skills
  
• Background in database concepts and experience with Informix and Oracle preferred
  
• Exceptional attention to detail and organization
  
• Positive attitude and superior work ethic
  
• Team orientation

To apply for this position:
Click here to fill out an application online

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We have programming internship opportunities available for C, PHP, and QA programmers (yep, our QA team has to know how to code). If you know other programming languages really well and would be interested in learning more about C or PHP then we’re interested in you too.

Our goal is to hire the majority of our interns and put them on a fast-growing career path. So if you’re ready to make a real difference for a company that needs and values your contribution, then please fil

Pay: $18.00/hour
Duration: 90 days (Flexible)
Full Time: 40hrs/week (flexible)

Galileo Processing is the technology leader for payment processing including credit, debit and prepaid card programs. We specialize in developing innovative technology for card programs and financial services while offering world-class customer service.

Whether it’s a lunchtime ride up Big Cottonwood Canyon, company movie night complete with drinks and popcorn, or working hard at the office -- at Galileo we have fun, lots of fun.

Galileo is a fast-growing, fun-loving, family-friendly company that operates in the financial-services sector. We wear jeans to work and have flexible schedules. In short, we are a fun, stable company that is experiencing high growth.

We are organizing the best and brightest minds to create a world-class product that is in high demand. If you want to come to a company where you can make a significant contribution in a short amount of time, then Galileo is the place for you.

We have programming internship opportunities available for C, PHP, and QA programmers (yep, our QA team has to know how to code). If you know other programming languages really well and would be interested in learning more about C or PHP then we’re interested in you too.

Our goal is to hire the majority of our interns and put them on a fast-growing career path. So if you’re ready to make a real difference for a company that needs and values your contribution, then please fill out our intern application and Come Grow with Galileo!

Duties and Responsibilities:

Responsibilities:

• Become familiar with new technologies as needed in a fast-paced, dynamic environment.
  
• Interact with Development and other team members to investigate potential issues and track resolution
  
• Develop systems and enhancements to meet critical needs of financial controls
  
• Other duties as assigned

Qualifications:

Qualifications:

• Web Development experience a plus
  
• C, C++, SQL, Apache or PHP experience a plus
  
• Linux / Unix / Oracle experience a plus
  
• Experience with Quality Assurance Testing a plus
  
• Exceptional attention to detail and organization
  
• Positive attitude and superior work ethic
  
• Ability to effectively assess priorities and shift focus accordingly
  
• Excellent analytical, technical aptitude and proven ability to solve problems
  
• Strong written and verbal communication skills / time management skills
  
• Ability to work in a quick paced, evolving environment
  
• Ability to collaborate with others within the Galileo organization
  
• Ability to manage multiple tasks and work in a deadline driven environment
  

To apply for this position:
Click here to fill out an application online

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Hiring HR / Campus Recruiter

Seeking a campus recruiter to build long-term relationships with University Campus contacts.

Duties and Responsibilities:

• Develop relationships with universities, including placement offices and specific department chairs
  
• Manage Galileo Internship program working with hiring managers and campus to process potential candidates
  
• Manage and drive internal performance evaluation process for internship program
  
• Coordinate campus visits and prepare all supporting materials
  
• Establish and maintain calendar of events for each campus and coordinate schedules with Hiring Managers and HR teams
  
• Visit campus and ensure business visibility
  
• Coordinate logistics for job fairs and other on campus events
  
• Manage and maintain candidate application flow and tracking
  
• Act as single point of contact for student’s and universities
  
• Organize and execute final selection process for interns
  
• Suggest new ideas and innovative solutions to help solve market recruiting concerns
  
• Recruiting for other Galileo jobs as needed
  
• Other HR / Generalist duties as needed
  
  

Qualifications:

• 1 year campus recruiting / other recruiting experience
  
• 2 years experience in Human Resources role
  
• May require extended hours based upon calendar of events
  
• High energy and exceptional attention to detail
  
• Excellent interpersonal skills
  
• Experience managing a project from start to finish
  
• College degree in Human Resources or business related field preferred
  
• High degree of professionalism
  
• Self motivated, results oriented, and a passion for recruiting
  
  

To apply for this position:
Click here to fill out an application online

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HR Generalist position open

Seeking an HR Generalist to work at the Galileo Call Center location to support HR staffing and other HR requirements.

Duties and Responsibilities:

• Lead on-site Human Resources function in a call center environment
  
• Lead process for mass new integration including offers, coordination of background and drug testing, reference checking and on boarding
  
• Lead Call Center recruiting efforts under the direction of Director, Human Resources and Call Center Director
  
• Lead new hire orientation / benefits and practices
  
• Coordinate with IT resources to ensure new hire has tools required for position
  
• Partner with payroll / training contacts to ensure all new hire steps are taken
  
• Partner with call center leadership to train / develop managers on Galileo approach to hiring
  
• Lead roundtables and employee forums on behalf of corporate HR
  
• Update employee handbook and become familiar with company policies and practices
  
• Keen on compliance and legal HR matters
  
• Ability to resolve issues in an effective and delicate manner
  
• Manage sensitive information in a confidential manner
  
• Manage / track and report on recruiting efforts, cost per hire and turnover
  
• Lead with integrity and employee advocacy
  
• Other HR Duties as required
  
  

Qualifications:

• Minimum 2 years experience – Human Resources
  
• Experience recruiting in a call center environment preferred
  
• May require extended hours based upon critical events
  
• College degree in Human Resources or business related field preferred
  
• Self motivated results oriented and a high degree of professionalism
  
• Experience solving employee relations issues
  
• Excellent interpersonal skills
  
  

To apply for this position:
Click here to fill out an application online

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Galileo is seeking a Senior Account Manager

Senior Account Manager to support key client relationships.

Duties and Responsibilities:

• Manage multiple large Galileo Processing clients
  
• Manage strategic and tactical direction for daily client activities
  
• Partner with Business Development to grow account billing
  
• Define strategies for developing and managing new product features with product management team
  
• Lead, develop, and execute on defined projects
  
• Develop detailed project plan for card program launch
  
• Develop, and maintain detailed scorecards/metrics for client
  
• Develop, and execute strategies for increasing product usage while minimizing losses
  
• Work with a cross functional environment within Galileo
  
  

Qualifications:

• Extensive experience managing client relationships, preferably in a financial services company
  
• Excellent project management skills with demonstrated business results
  
• Strong analytical skills to solve business problems through data analysis
  
• Ability to lead and influence teams internally and externally
  
• Ability to work in a fast paced environment
  
• B.A./B.S degree.
  
• Experience in unbanked financial services
  
• Extensive experience dealing with third-party processors
  
• Strong relationships within card networks
  
• 4 years experience in prepaid (general purpose, gift, other) or debit cards, with background in marketing or product development
  
  

To apply for this position:
Click here to fill out an application online

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This position will provide management team suppport specifically focused on the office of General Counsel.

Galileo is seeking an experienced Administrative Assistant to support the various needs of the management team including schedule, travel, legal correspondence and other duties as needed. Previous Legal or Administrative Asssitant experience is required.

Duties and Responsibilities:

• Provide administrative support to Galileo Management team, primarily General Counsel
  
• Manage significant relationships both internally and externally in a professional manner
  
• General administrative functions including, but not limited to: scheduling calendars, correspondence for legal department, prioritizing and coordinating management meeting and agendas, coordinate travel arrangements, meetings, luncheons, etc. Maintain files, contracts, sensitive information, typing, copying, faxing and other clerical duties
  
• Draft documents and correspondence for review by General Counsel
  
• Manage expenses / reconciliation, etc.
  
• Participate in and / or lead special projects as assigned
  
• Discretely handle sensitive and or confidential information
  
• Use Microsoft Word (Styles), Excel and PowerPoint to create documents
  
• Other duties as assigned

Qualifications:

• Strong PC Skills including Microsoft product suite including Styles and Outlook
  
• Experience with legal document management
  
• Excellent organizational skills
  
• Proven / excellent writing skills
  
• Demonstrated ability to work under time constraints
  
• Strong interpersonal and communication skills
  
• Ability to deal with confidential information
  
• 3+ years administrative support experience
  
• Ability to work overtime, possible on short notice, ability to be flexible with schedule
  
• Ability to manage projects
  
• Ability to handle stress and deadlines

To apply for this position:
Click here to fill out an application online

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Galileo Processing is looking to fill one full-time position for Chargeback Consultant.

As a Chargeback Consultant, you will be responsible for receiving, processing, investigating, and resolving chargebacks, merchant billing, merchant credits, and disputes.

Duties and Responsibilities:

• Able to follow Visa and Master Card rules/regulations to work chargebacks for unauthorized transactions and all other disputes.
  
• Effectively identify chargeback related problems and issues by performing relevant research using the appropriate tools.
  
• Read and analyze customer dispute forms/letters and process appropriate adjustments.
  
• Communicate effectively and concisely with merchants and customers to resolve chargeback and dispute cases.
  
• Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.
  
• Work independently to accomplish tasks while maintaining a good working relationship with co-workers.
  
• Maintain and promote a positive attitude while meeting productivity goals.
  

Qualifications:

• Knowledge of Microsoft Outlook, Word, and Excel.
  
• Excellent oral and written communication skills required.
  
• Must be well organized with keen attention to detail with demonstrated effective follow-up skills.
  
• Excellent organizational skills and ability to handle multiple tasks under deadlines.
  
• Internal candidates must not currently be on Corrective Action Plan.
  

To apply for this position:
Click here to fill out an application online

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Open position now available for Customer Service Manager

Galileo Processing is currently seeking a Customer Service Manager to support representatives in a call center environment.

Duties and Responsibilities:

Below are job responsibilities that you will be expected to perform as a Customer Service Manager.


• Managing a team of Customer Service Representatives.
  
• Motivating, Coaching, Developing and Training of employees.
  
• Quality Calibrations and representative monitoring.
  
• Tracking of employee’s time sheets, payroll and PTO (Paid Time Off).
  
• Interviewing potential Galileo Processing employees.
  
• Process analysis and improvement.
  
• Conduct performance evaluations, monthly snap shots, quarterly reviews and annual appraisals.
  
• Conduct monthly one-on-one sessions with employees.
  
• Salary adjustments, promotions, counseling and terminations.
  
• Handling of all Human Resource related issues under the direction of Human Resource.
  
• Managing Special Projects as assigned.
  
• Developing and enhancing management processes.
  
• Assist with departmental statistics.
  
• Maintaining appropriate business metrics, I.e. Talk Time, Hold Time, Service Level, Average Speed of Answer, etc…
  
• Conference calls when applicable.
  

Qualifications:

• Minimum of 6 months time in position.
  
• Minimum of 1 year credit and/or financial experience preferred.
  
• Minimum of 1 year managerial experience required.
  
• Proficient computer skills required.
  
• Excellent oral and written communication skills required.
  
• Must have weekend flexibility, Saturday or Sunday.
  
• Presently is not on a Corrective Action Plan.
  

To apply for this position:
Click here to fill out an application online

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Galileo Processing is seeking a candidate for Manager, Accounting Operations to work in the Corporate Office.

The Manager, Accounting Operations will manage and maintain financial controls for our processor systems.

Duties and Responsibilities:

** Responsible to implement, manage and measure financial controls over processor systems to ensure proper controls are maintained
** Responsible to perform and manage the performance of business financial systems information analysis
** Manage reconciliation of accounts and other financial information as assigned
** Manage a team of accounting / operations personnel
** Improve and maximize internal controls and processes/procedures in all areas of responsibility
** Establish and maintain effective and cooperative working relationships with co-workers and team members at all levels of the company
** Create new initiatives and influence teams to propose and drive new initiatives to improve our processes
** Develop accounting policy and procedure changes

Qualifications:

** Bachelors Degree in Accounting
** Strong systems aptitude
** Strong analytical skills and keen attention to detail
** 3-5 years accounting experience
** 3-5 years supervisory / management experience
** 5+ years reconciliation and / or technical accounting experience
** Strong organizational skills, a proven self-starter with ability to multi-task
** Prior pre-paid or credit card experience a plus
** Experience in establishing and implementing financial and operational policies and procedures
** Experience with Oracle / SQL a plus

To apply for this position:
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This position is an integral part of the Operations team and interacts with development and customer service functions to research, identify, and resolve issues that arise in day-to-day processing.

This position may also be called upon to perform selected development and / or database administration tasks as part of the Galileo IT department.

Duties and Responsibilities:

• Research and identify root causes and reported bugs and issues
• Provide second tier support for Customer Service Team
• Setup, configure, and administer Galileo products and processes as required
• Administer, develop and test Unix shell scripts for process automation
• Work with application developers to specify and design fixes to existing processes as well as new processes.
• Work with the database administrator to maintain and enhance the current database environment
• Monitor servers, processes and logs through the use of Zabbix and other in-house monitoring systems
• Perform tasks related to database migration
• Perform selected operations tasks as needed
• Participant on 'on-call' rotation as needed
• Other duties and assignments as needed

Qualifications:

• 2-5 years experience in analyst or database administration or equivalent education and / or work experience
• Knowledge of customer service and support functions
• Knowledge of MS Office applications
• Experience with database systems and SQL query design and optimization
• Experience with Linux
• Experience with Oracle and MySQL database systems preferred
• Ability to manage multiple tasks and work in a deadline driven environment
• Excellent relationship skills

To apply for this position:
Click here to fill out an application online

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Hiring Customer Service Product Consultants to work in our State of the Art call center.

Product Consultant will introduce and educate existing customers on Galileo products and services.

Duties and Responsibilities:

• Use energy, enthusiasm and soft-sell approach to communicate with inbound cardholders
  
• Take inbound calls from customers
  
• Educate and introduce benefits and features of Galileo products and services
  
• Create a sense of urgency about loading funds on to their card product
  
• Retain cardholders with outstanding customer service
  
• Become an expert on products and features

Qualifications:

• Energetic, outgoing, and enthusiastic about talking to existing customers
  
• Customer service orientation / experience
  
• Previous sales experience preferred

To apply for this position:
Click here to fill out an application online

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Galileo Processing is seeking an experienced manager to work in our State of the Art call center managing the Activation (Sales) team.

As a Sales Manager you will have the responsibility of managing a team of Application Enrollment representatives in a Call Center environment. Specifically, you will be involved in developing and motivating agents in the following area, which includes but is not limited to Product Activation, Quality, Job Knowledge, Proprietary Software - Systems, Policy & Procedures, Sales Protocol, Conversion Rate and Dependability.

Duties and Responsibilities:

• Managing a team of Welcome Team Specialists
  
• Motivating, Coaching, Developing and Training of employees.
  
• Managing SPIFF (Sales Compensation Plan)
  
• Quality Calibrations and representative monitoring.
  
• Tracking of employee’s time sheets, payroll and PTO (Paid Time Off).
  
• Interviewing potential Galileo Processing employees.
  
• Process analysis and improvement.
  
• Conduct performance evaluations, monthly snap shots, quarterly reviews and annual appraisals.
  
• Conduct monthly one-on-one sessions with employees.
  
• Salary adjustments, promotions, discipline and terminations.
  
• Handling of all Human Resource related issues under the direction of Human Resource.
  
• Managing Special Projects as assigned.
  
• Provide insight and solutions to key business issues.
  
• Developing and enhancing management processes.
  
• Assist with departmental statistics.
  
• Maintaining appropriate business metrics, i.e. Talk Time, Hold Time, Service Level, Average Speed of Answer, Compliance and Wait Time.
  
• When necessary, oversee training needs: recruiting, hiring and training of internal/external employees. Preparation and development of training materials, including on-going training.
  
• Conference calls when applicable.
  

Qualifications:

• Previous working experience in a sales role
  
• 2+ years experience as a Sales Manager preferred
  
• Proven ability to drive an increase in performance
  
• Ability to measure performance using tools and reporting
  
• Highly energized, self motivated with the ability to motivate others
  
• 2+ years experience in Call Center environment
  
• Bachelors degree or equivalent experience
  

To apply for this position:
Click here to fill out an application online

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Galileo is currently hiring for several positions in our customer care center. We are looking for individuals who are capable of managing, English or Spanish speaking customers.

Galileo's services provide innovative financial tools to this market including online shopping, credit counseling, money management, bill payment, account alerts, and much more. You will also enjoy benefits such as:

• Working in a NEW "state of the art" call center
  
• Paid training
  
• Medical and dental benefits
  
• 401K
  
• Paid vacation
  
• Referral bonuses
  
• Competitive wages
  
• Fun and friendly team environment
  
• Opportunity to advance
  
• Conveniently located in the International Center
  
• Flexible scheduling (open 5AM - 11PM)
  
• Weekend flexibility
  
• Post training pay increase
  

Duties and Responsibilities:

In this position you will be taking in-bound calls from cardholders. You will explain card benefits, transactions and card fees to customers as well as interact with merchants.

Qualifications:

Prior customer service experience is preferred, but not a requirement.

To apply for this position:
Click here to fill out an application online

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Galileo is currently seeking "at home agents" to take inbound calls from Galileo customers.

Galileo is currently hiring "at home" customer service agents. We are looking for individuals who are capable of managing English or Spanish speaking customers.

At home agents must live in an (801) area code and are required to provide cable broadband internet connection (no dsl) - Galileo will provide telephone and computer. At home agents must also be available to train on-site at our Call Center for a minimum of 6 weeks.

Galileo's services provide innovative financial tools to this market including online shopping, credit counseling, money management, bill payment, account alerts, and much more. You will also enjoy benefits such as:

• Work at home, in the comfort of your own pj's
• Paid training
• Medical and dental benefits
• 401K
• Paid vacation
• Referral bonuses
• Competitive wages
• Opportunity to advance
• Flexible scheduling (open 5AM - 11PM)
• Weekend flexibility

Duties and Responsibilities:

In this position you will be taking in-bound calls from cardholders. You will explain card benefits, transactions and card fees to customers as well as interact with merchants. In order to qualify for this opportunity, agents must complete call center training (6-8 weeks), and meet all productivity and attendance requirements.

Qualifications:

• Prior customer service experience is preferred, but not a requirement.
• At home agent must live in an (801) area code
• At home agents will be required to provide cable broadband internet connection (no dsl) - Galileo will provide telephone and computer.
• At home agents must be available to train on-site at our Call Center for a minimum of 6 weeks.

To apply for this position:
Click here to fill out an application online

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